![]() ![]() ![]() ![]() the hotels themselves are responsible for all the information provided to you. To quote a part of the latest email from on this: So far you guys are trying to help, but I can't say that the problem is resolved or that it feels like you're treating it as your problem. Not that it makes a huge difference, but it is our honeymoon so I'm sure yo'd agree there are many better ways to spend it. We went by ourselves to try to find alternative accommodation. In our case has never offered any such help. > or make sure you have somewhere else to stay because you're now their customer Not to mention false information published on. We were essentially forced to pay for full 7 nights even though we stayed only one, after it wasn't possible to stay any longer with a non-functioning toilet. It doesn't feel like it's 's problem, but rather ours. We're just in the process of trying to sort out a dispute with a hotel we booked via. > If the hotel screws you around in any way it's now the OTA's problem Never booking through again, even if it means I have to work much more to figure out a direct phone number. Haven't heard from since, but I have a paper trail saying they will check and contact me, and then silence. The next morning, credit card company gave me my money back. After 4 more days, I email them - still no response. After 120 hours, I email them they say it's going to "take them more time". They emailed me within 24 hours with some credit, saying it will take them 72 hours to resolve. Disputed charge with credit card company (took less than 10 minutes), and emailed them that I've disputed, and if they want it to NOT go through they are welcome to contact me. Called waited an hour on the phone, no answer. Went to a friend's house, as no other hotel around was available. Got to hotel, only to be told that screwed up and confirmed 30 reservations when in fact the hotel in fact had 2 available rooms for the day. I made the reservation, based on wrong information in just about every department, the wrongest being that the hotel has room (but also wrong about cancellation policy and other stuff, as I later found out). They replied with "Hotel name, what can I do for you". If my wary consumer experience is widespread, it has to be dampening the economy. Because now my transaction costs are getting too high. ![]() It seems to be getting worse (ISPs, banks, phone companies, mortgages, etc). And I'm sick of being robbed by legal means. I try to be diligent about how I spend it. Personally, as a consumer, I'm very grumpy that I'm constantly being lied to. We paid $40 extra per night for the privilege of being lied to. Which we did not discover until we arrived and there was a problem with the booking. Turns out both the website and phone number were SEO optimized front companies that book thru. People at hotel where we arrived said it happens all the time.įor our next trip, resolved to not use ever again, I found hotel via the web. Took months to get the charges for the other booking reversed. It was super late and we couldn't resolve the mess with hotels' customer service over the phone so we just crashed where we arrived. Turns out they gave us the wrong hotel info. There are front entities pretending to be the hotel and are actually booking thru. ![]()
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